This has to be a nonsense fake complaint from a 1-post newbie nobody.
The LiquidWeb acquisition happened 2 years ago (2019), and was more like an actual merger than your normal EIG-style hosting buyout.
Furthermore, Nexcess before LW wasn’t the original Nexcess. There was an M&A with Futurehosting some years before it (2012), which merged lots of operations.
It was actually Nexcess that sought the expansion into VPS, it wasn’t really LiquidWeb seeking a niche Magento host. Since the LiquidWeb merged, Nexcess is now offering WordPress and others, no longer just Magento. So they’ve expanded operations, even as a largely separate entity within the LiquidWeb family.
Complete BS. That’s not what usually happens.
Sometimes, yes, final outcome is that, when the company sucks. In hosting world, that’s EIG. In other industries, other companies like this exist. But in general, M&A is far smoother, and has ultimately better outcomes for the companies and customers alike. (Off-topic, but some of the “synergy” mergers are also bombs, like AOL Time Warner. Everything breaks apart for both the companies and customers.)
I’ve used LW for years. Easily one of the best hosts out there.
It’s not normal. EIG is an aberration, unusual, often downright damned unethical, sometimes illegal (example: SEC caught them BS’ing financials), which is why it’s talked about so often. EIG is a horrible operation, and not the norm in hosting, or even non-hosting.
Correct, WHT is a LW customer, not staff or employees. Likely with a sweetheart deal, thus the banner ads.
I’m not convinced the complaint is even valid, as it’s factually wrong. While I would agree that moving is often ideal, it’s NOT the case when you’re using a known-good host. More often, when a good host is “bad”, it’s a PEBKAC error with the customer, often demanding a host be their hand-holding support for anything online (“help me, Gugle is down!”, “my emails no worky”, etc)
Yep. Tickets, chat, phone — but ticket is best (to me, at least), unless server-down issues (chat). It’s such a waste of time to say “ache-tee-tee-pee” etc on the phone, save phone for less technical issues.
#Horrific #Lack #Support #Liquid #Web